Customer satisfaction is our number one priority. If you are not satisfied with your purchase, please do not hesitate to contact us and we will work with you to resolve any issues you may have with your order.
Refunds and exchanges are only given within 7 days from the day your
order was delivered. The refund will exclude shipping charge.
No refunds on custom orders, unless we made an error in crafting. In which case, we will be happy to accommodate a refund or exchange. Otherwise, we will do an exchange only.
For both exchanges and returns, buyer is responsible for all shipping fees involved. Buyer MUST converse with us for approval on the exchange or return before sending the package. If not, we will not process the exchange or refund.
If you have any questions on this policy, please contact us prior to
Thank you and happy shopping!